HomeSupport Center
ALL SYSTEMS OPERATIONAL99.98% uptime last 30 days
How can we help you today?
Get answers fast, reach our team directly, or browse the knowledge base — we're with you at every step.
Search articles, guides, or topics…
⌘K
BROWSE BY TOPIC
Find what you need
🚀
Getting Started
First setup, company profile, onboarding walkthrough, and initial configuration.
Browse →
💳
Billing & Plans
Subscription management, plan upgrades, invoices, payment methods, and refunds.
Browse →
🔧
Technical Issues
Error messages, performance, login issues, and platform troubleshooting steps.
Browse →
🔗
Integrations & Imports
Bank connections, data import from Excel/CSV, third-party integrations, and APIs.
Browse →
🔒
Security & Data
Encryption, backup policy, user permissions, compliance practices, and access logs.
Browse →
💡
Feature Requests
Submit ideas and suggestions for new features. Our team reviews every request.
Submit request →
FREQUENTLY ASKED
Common Questions
Response Times by Plan
Starter
Email: 24 hrs
Ticket: 48 hrs
Professional
Email: 4 hrs
Ticket: 8 hrs
Enterprise
Compare plans for full SLA details →Email: 1 hr
Ticket: 2 hrs
Platform Status
Operational
30 days ago99.98% uptimeToday
status.finovaos.app — coming soon
SUPPORT PLAN COMPARISON
Every plan includes support — higher tiers get faster responses.
STARTER
PROFESSIONAL
ENTERPRISE
Email Support
24 hrs
4 hrs
1 hr
Live Chat
Business hours
Priority queue
Dedicated agent
Support Tickets
48 hrs
8 hrs
2 hrs
Onboarding Assistance
Self-serve docs
1 onboarding call
Full onboarding
Account Manager
—
Shared
Dedicated
Phone / Video Support
—
—
✓
STILL NEED HELP?
Can't find what you're looking for?
Our support team is here to help with setup, technical issues, billing questions, and custom requirements.
Submit a ticket
Technical support
Billing help
Onboarding call